{"id":4687,"date":"2018-10-02T21:13:41","date_gmt":"2018-10-02T21:13:41","guid":{"rendered":"https:\/\/live-ubc-llc.pantheonsite.io\/?p=696"},"modified":"2025-05-15T18:46:44","modified_gmt":"2025-05-15T18:46:44","slug":"ron-lacy-vice-president-product-and-service-development-was-featured-in-pm360s-article-on-patient-support-programs","status":"publish","type":"insights","link":"https:\/\/ubc.com\/insights\/ron-lacy-vice-president-product-and-service-development-was-featured-in-pm360s-article-on-patient-support-programs\/","title":{"rendered":"How to Measure Success in Patient Support"},"content":{"rendered":"\n<p>UBC\u2019s Ron Lacy, Vice President, Product and Service Development took part in a Think Tank interview on Patient Support Programs alongside ten other industry experts. Here he discusses how you measure a successful PSP. He points out that it is a multifaceted process, with the fundamental key being efficiency in getting patients to start and stay on therapy. He notes that measuring success should be evaluated through both static and dynamic criteria.<\/p>\n\n\n\n<p>To read the entire article, please visit&nbsp;<a href=\"https:\/\/www.pm360online.com\/patient-support-programs-providing-help-beyond-financial-support\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.pm360online.com\/patient-support-programs-providing-help-beyo&#8230;<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read the full roundtable with PM360 that UBC contributed to.<\/p>\n","protected":false},"featured_media":10710,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"insights_category":[33],"insights_tags":[110],"class_list":["post-4687","insights","type-insights","status-publish","format-standard","has-post-thumbnail","hentry","insights_category-blog","insights_tags-dermatology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v26.1.1) - 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