{"id":4556,"date":"2020-05-21T15:37:01","date_gmt":"2020-05-21T15:37:01","guid":{"rendered":"https:\/\/live-ubc-llc.pantheonsite.io\/?p=552"},"modified":"2025-05-15T19:57:37","modified_gmt":"2025-05-15T19:57:37","slug":"ubcs-digital-concierge-transforms-patient-access-adherence-programs","status":"publish","type":"post","link":"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/","title":{"rendered":"UBC\u2019S Digital Concierge Transforms Patient Access & Adherence"},"content":{"rendered":"\n

<\/p>\n\n\n

UBC, a leader in global <\/span>late-stage<\/a> and <\/span>patient support services<\/a> for the biopharmaceutical industry, introduces <\/span>UBC Pathways Engage<\/a> \u2013 a digital concierge that transforms traditional patient education, support, and communications through a combination of proprietary engagement methodologies and mobile messaging technology. UBC Pathways Engage is purpose-built to help patients start and stay on therapy.<\/span><\/div>\n
\n
\n

This real-time virtual patient engagement platform features a digital concierge named \u2018Linda\u2019 who creates meaningful, informative and long-lasting relationships with patients via their mobile device. An evolution of UBC Pathways, UBC\u2019s existing comprehensive Connected Health technology suite, UBC Pathways Engage, comprises a suite of intelligent conversational libraries that transforms traditional patient outreach into meaningful and long-lasting relationships.<\/p>\n

According to UBC\u2019s Vice President, Product & Innovation Ronald Lacy, “UBC Pathways Engage allows communications to be tailored to each patient\u2019s specific therapeutic journey, delivering more meaningful touchpoints and critical updates. We recognize the ever-changing channels patients use to consume information. We\u2019re continually evolving our patient support services to meet those needs. Our innovative patient engagement platform exemplifies the impressive solutions we continue to deliver to the patient support market \u2013 from comprehensive cell and gene therapy solutions, to next-generation eBV capabilities and mobile messaging.\u201d<\/p>\n

UBC\u2019s patient support programs deliver improved experiences and outcomes through access, education, and care coordination for patients on specialty products. From enrollment to real-time automated benefits, coverage determination, and coordination, UBC Pathways Engage allows pharmaceutical and biotechnology manufacturers, healthcare providers, and systems to transform traditional patient access and adherence programs.<\/p>\n

UBC is truly connecting complex models of care for patients on specialty products, empowering patients to be more directly involved in their care. Delivering critical information and insights 24\/7\/365 improves the patient experience while creating a more efficient contact center operation to coordinate patient benefits and navigate ongoing care.<\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

UBC Pathways Engage, aka Linda, is transforming patient support.<\/p>\n","protected":false},"author":12,"featured_media":10539,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press"],"acf":[],"yoast_head":"\nUBC\u2019S Digital Concierge Transforms Patient Access & Adherence - UBC<\/title>\n<meta name=\"description\" content=\"UBC Pathways\u00ae Engage transforms traditional patient access & adherence services with engagement strategy and mobile messaging technology.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UBC\u2019S Digital Concierge Transforms Patient Access & Adherence\" \/>\n<meta property=\"og:description\" content=\"UBC Pathways\u00ae Engage transforms traditional patient access & adherence services with engagement strategy and mobile messaging technology.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/\" \/>\n<meta property=\"og:site_name\" content=\"UBC\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-21T15:37:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-15T19:57:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ubc.com\/wp-content\/uploads\/2020\/05\/Linda-PR-1275x1080-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1275\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"HDMZ Dev\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"HDMZ Dev\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/\"},\"author\":{\"name\":\"HDMZ Dev\",\"@id\":\"https:\/\/ubc.com\/#\/schema\/person\/6c108e8902cd351f2e70ea0e7ba78b14\"},\"headline\":\"UBC\u2019S Digital Concierge Transforms Patient Access & Adherence\",\"datePublished\":\"2020-05-21T15:37:01+00:00\",\"dateModified\":\"2025-05-15T19:57:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/\"},\"wordCount\":305,\"commentCount\":69,\"publisher\":{\"@id\":\"https:\/\/ubc.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ubc.com\/wp-content\/uploads\/2020\/05\/Linda-PR-1275x1080-1.png\",\"articleSection\":[\"Press\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/\",\"url\":\"https:\/\/ubc.com\/news\/ubcs-digital-concierge-transforms-patient-access-adherence-programs\/\",\"name\":\"UBC\u2019S Digital Concierge Transforms Patient Access & Adherence - 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